1,908 Jobs Found
Operational SMEIs considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting phase on the floorP...
Reporting/Business AnalystResponsibilities to include but not be limited to the followingConduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection processProduce and deliver tracking and reporting for key KPI/SLA’s in the businessDesign key dashboards and scorec...
Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use ...
Team LeaderResponsibilities to include but not be limited the followingProvide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scala...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Reporting to the Global Director of Operational Wellness, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation, at the assigned location. This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multip...
Job Title: Real Time Team Leader (WFM).Department: Ops -Workforce Management.Travel Required: May be required to travel as per Business requirements.Reports to: WFM Manager.Location: Eastpoint Business Park (Alfie Byrne, Dublin). 100%, ON-SITE.Contract Type: Permanent.Grade: B2Job Summary / Overview As a Real Time, Team Leader (WFM) you will be res...
Job Title: Lead RecruiterDepartment: RecruitmentTravel Required: Occasional as required for roleReports to: Director of Recruitment UK/Recruitment Delivery ManagerLocation: Dublin – Eastpoint Business CentreContract Type: PermanentJob Summary / OverviewWe’re looking for a results-driven Recruitment Lead to lead and optimise hiring operations within...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Job Type: Permanent Location: Dublin Hours: -37.5 Hours per week.Out of hours work may be required. About usTeleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing custo...