146 Jobs Found
Operational SMESalary - €44,351Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting pha...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Operational SMESalary - €44,351Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting pha...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Team LeaderResponsibilities to include but not be limited the followingProvide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scala...
TrainerSalary: TBCFull timePermanent Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness progr...
Job Title: Real Time Team Leader (WFM).Department: Ops -Workforce Management.Travel Required: May be required to travel as per Business requirements.Reports to: WFM Manager.Location: Eastpoint Business Park (Alfie Byrne, Dublin). 100%, ON-SITE.Contract Type: Permanent.Grade: B2Job Summary / Overview As a Real Time, Team Leader (WFM) you will be res...
Operational SMEIs considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting phase on the floorP...