181 Jobs Found
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Operational SMESalary - €44,351Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting pha...
Exciting new opportunity in Dublin 2026! Are you ready to kick-start your career and, with our support, unlock your full potential and become a successful Team Leader? If you have experience in retail or sales, we want to hear from you! Your leadership skills, ability to work in fast-paced environments, and passion for delivering great experiences ...
Job Title: Operations Senior Manager Department: OperationsManagement Responsibility for: Assistant Operations Centre Manager (AOCM)Travel Required: Yes / InfrequentReports to: Director of OperationsLocation: TP Office in East Point Business Park - Dublin, 5 days a week Onsite roleContract Type: Full Time - PermanentGrade: TBCJob Summary / Overvie...
Team LeaderResponsibilities to include but not be limited the followingProvide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scala...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Quality Analyst (QA) Quality Analysts are dedicated POCs for Quality within teams and are responsible for case evaluations (audits) and reporting. Vendor will staff the program with 1 Quality Analyst to perform quality reviews for a group of up to 20 Agents (1:20 ratio) appointed to provide Services. Quality Analyst will be responsible for monit...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Quality & Policy Expert (Portuguese Speaking)Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you! salary €44,351 Partner with Client internal teams to ensure that decisions made...