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Job Title: Operations Senior Manager Department: OperationsManagement Responsibility for: Assistant Operations Centre Manager (AOCM)Travel Required: Yes / InfrequentReports to: Director of OperationsLocation: TP Office in East Point Business Park - Dublin, 5 days a week Onsite roleContract Type: Full Time - PermanentGrade: TBCJob Summary / Overvie...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Team LeaderResponsibilities to include but not be limited the followingProvide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scala...
Operational SMESalary - €44,351Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting pha...
Quality Analyst (QA) Quality Analysts are dedicated POCs for Quality within teams and are responsible for case evaluations (audits) and reporting. Vendor will staff the program with 1 Quality Analyst to perform quality reviews for a group of up to 20 Agents (1:20 ratio) appointed to provide Services. Quality Analyst will be responsible for monit...
Operational SMESalary - €34,100Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-...
Operational SMESalary - €34,100Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-...
Operational SMESalary - €34,100Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Operations ManagerResponsibilities to include but not be limited the followingManage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of S...