11,627 Jobs Found
As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. You will travel to respondent's homes to conduct face-to-face interviews and ensure respondents feel comfortable sharing their opinions. You will explain the survey pr...
Operational SMEIs considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting phase on the floorP...
Reporting/Business AnalystResponsibilities to include but not be limited to the followingConduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection processProduce and deliver tracking and reporting for key KPI/SLA’s in the businessDesign key dashboards and scorec...
Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use ...
Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use ...
MAIN RESPONSIBILITIES (NON-EXHAUSTIVE):Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programsPassionately tell the story of why Quality matters,...
Team LeaderResponsibilities to include but not be limited the followingProvide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scala...
MAIN RESPONSIBILITIES (Non Exhaustive) :Provide an overview of performance of Training team on bi-weekly basisOversee performance of the trainers, performance of new hire on-boarding, and reporting to Meta Training TeamDevelop proactive training strategies to improve quality metrics of the agentsPerform root cause analysis of the accuracy of new hi...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
Reporting to the Global Director of Operational Wellness, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation, at the assigned location. This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multip...