366 Jobs Found
MAIN RESPONSIBILITIES (Non Exhaustive) :Provide an overview of performance of Training team on bi-weekly basisOversee performance of the trainers, performance of new hire on-boarding, and reporting to Meta Training TeamDevelop proactive training strategies to improve quality metrics of the agentsPerform root cause analysis of the accuracy of new hi...
Trainer Responsibilities to include but not be limited to the followingResponsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training.All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and adminis...
MAIN RESPONSIBILITIES (NON-EXHAUSTIVE):Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programsPassionately tell the story of why Quality matters,...
Job Title: HR Business PartnerDepartment: Human ResourcesSalary: €38,000–€41,000Travel Required: Yes Hours: 37.5 hours per weekReports to: HR Business Partnering ManagerLocation: Hybrid (min 3 days on site per week) Block J & K, Eastpoint Business Park, Alfie Byrne Rd, Dublin 3, D03 K7W7, IrelandContract Type: Temporary Job Summary / OverviewThe H...
Job Type: Permanent Location: Dublin Hours: -37.5 Hours per week.Out of hours work may be required. About usTeleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing custo...
Quality & Support AnalystIs considered a tenured agent that supports and coaches team members while enforcing policies and driving quality performance, while balancing the need for efficiency. They will be the main liaison between training, quality, and operationsResponsibilities to include but not be limited the followingPartner with Client intern...
Policy ManagerResponsibilities to include but not be limited to the followingCoordinate the exchange of Policy-related information from/with the Client and disseminate across other teams and ensure all the resources provided are available to implement policiesMaintain regular contact and give feedback to Client with regards to Policy-related change...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Operations ManagerResponsibilities to include but not be limited the followingManage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of S...
Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciti...