Income Officer

A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management.

Responsibilities:

• Maximising income via recovery of all housing related debt
• Play a critical role in helping sustain tenancies with a good knowledge of housing and welfare benefits
• Understanding of court processes, and carrying out actions such as evictions
• Provide a high level of customer service and have strong relationships with both internal and external stakeholders

Requirements:

• Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery
• Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers
• Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team
• Strong verbal and written skills and the ability to use various Microsoft packages

The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment.

This role is an important position within the income team so do apply ASAP as the role is moving fast.