Account Manager

The Role

As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required.

Key Responsibilities

• Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys
• Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes
• Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK's full portfolio of products and services and support from relevant Sales Specialists where necessary
• Develop and maintain an understanding of relevant industry verticals and market trends
• Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans
• Collaborate with the Marketing team on account-based marketing
• Engage proactively with Sales Specialists to align on solution positioning, ensure technical feasibility and drive value-led conversations with customers
• Partner with the Bid Management team to progress bid activity for growth opportunities identified
• Implement strategies to minimise revenue churn and improve customer experience
• Manage budgets and financial forecasts for accounts under your management
• Provide regular updates to the Head of Corporate Accounts and Sales Engineering on performance, revenue growth, customer satisfaction and other KPIs.

Benefits

At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

• Pension Scheme: Employer-matched contributions to help you plan for the future.
• Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
• Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
• Personalised Wellbeing Support: App-based resources and services available 24/7
• Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
• Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

About Claranet

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

Equal Opportunities Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.

Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you!

To view full job description please visit our careers page