Mortgage Administrator

Job Title:

Mortgage Administrator / Mortgage Admin - Independent Brokerage - Luton

Location:

Luton, Bedfordshire

Salary:

£24,000 - £29,000 Basic Company Pension DIS Benefits Career Progression

Employment Type:

Full-Time, Permanent

Recruiter:

Cameron James Professional Recruitment

Join a Thriving and Reputable Mortgage Brokerage in Luton as a Skilled Mortgage Administrator

Cameron James Professional Recruitment is proud to be working in partnership with a long-established, independently owned mortgage brokerage in Luton to recruit an experienced and detail-oriented Mortgage Administrator.

This is a fantastic opportunity for a motivated Mortgage Admin professional to join a highly successful team and take the next step in their financial services career. If you thrive in a fast-paced environment, enjoy providing exceptional client service, and are looking for a rewarding role with real progression potential-this could be the perfect role for you!

About the Role:

As a Mortgage Administrator, you will play a pivotal role in supporting a team of 6 Whole-of-Market Mortgage Brokers, managing a live pipeline of 30-40 mortgage applications at any one time. This is a client-focused role requiring diligence, attention to detail, and excellent communication skills.

Key Responsibilities:

• Serve as the primary point of contact for mortgage clients, providing timely updates and support throughout the application process.
• Liaise daily with mortgage lenders and providers, chasing outstanding documents and ensuring smooth progression from application through to offer and completion.
• Accurately review and process all incoming documentation, ensuring completeness and compliance with FCA guidelines.
• Use industry-recognised mortgage processing software such as The Key (training provided if required).
• Maintain a current understanding of mortgage products, lender criteria, and regulatory changes.
• Support brokers and internal colleagues with administrative tasks to keep the pipeline moving efficiently.
• Manage client files with the utmost confidentiality and in accordance with GDPR.

Requirements & Key Skills:

• Minimum 2 years' experience as a Mortgage Administrator or in a Mortgage Admin role.
• A solid understanding of the full mortgage process from DIP through to completion.
• Familiarity with whole-of-market mortgage environments and intermediary processes.
• CeMAP (or equivalent) qualification is desirable but not essential.
• Experience with The Key CRM system would be advantageous, but not essential.
• Strong organisational skills, capable of managing multiple applications concurrently.
• Excellent verbal and written communication skills with a professional and approachable manner.
• A keen eye for detail, ensuring accuracy across all documentation and data entry.
• Ability to work autonomously and as a proactive part of a team.
• Competent with Microsoft Office Suite (Word, Excel, Outlook).

What's on Offer:

• Basic Salary: £24,000 - £29,000 (DOE)
• Company pension scheme and DIS benefits
• Collaborative, people-focused working environment
• Exposure to a busy, professional team of mortgage experts
• Training and career development opportunities
• Onsite support and a welcoming team culture in the heart of Luton
• A secure, long-term opportunity with a growing mortgage business

Why Apply?

This is a rare opportunity to join an ambitious and professional mortgage firm that is committed to investing in its people. If you are an experienced Mortgage Administrator looking for a fresh challenge with an organisation that values precision, service, and success, then we'd love to hear from you.

How to Apply:

If you're a driven, detail-oriented Mortgage Admin professional ready to thrive in a dynamic Luton-based brokerage, apply today!

Submit your CV and covering letter to:

Bryn McMillan

Financial Services Recruitment Director

Cameron James Professional Recruitment