Customer Services Operator - Freight & Logistics

Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Do you thrive on managing international shipments and ensuring smooth operations across air, sea, road, and courier channels? If so, this is the opportunity for you. As a Customer Services Operator, you'll be part of a dedicated logistics team supporting a high-profile contract. Reporting to the Operations Manager, you'll be responsible for coordinating import and export shipments, managing diplomatic consignments, and ensuring all documentation and service levels meet strict compliance standards.Key responsibilities include:Coordinating international shipments across multiple transport modesManaging customs processes and shipping documentationLiaising with service providers and overseas branches to ensure timely deliveriesHandling sales and supplier invoicing with accuracy and speedInvestigating service failures and implementing corrective actionsProviding competitive quotations and customer reportsEnsuring compliance with UK aviation security and safety regulationsWhat you'll need to succeedTo excel in this role, you'll bring:GCSEs (or equivalent) in Maths and English (A-C grade)Strong Microsoft Office skills and data accuracyUp to 2 years' experience in freight forwarding or supply chain operationsExcellent communication and organisational skillsKnowledge of Incoterms and international freight standards (advantageous)Eligibility for UK security clearance What you'll get in returnThis role offers a competitive salary based on experience and qualifications, along with a comprehensive benefits package including:33 days annual leave (including bank holidays)Birthday leave after 12 monthsHours:8am - 4:30pm Monday to Thursday 7:30 - 4pm FridayCompany pensionWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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