Maintenance planner / Customer service administrator

Scheduling and planning, managing inbox, logging calls, dealing with complaints

Your new company

Are you a proactive and organised individual with a passion for delivering exceptional customer service? Join a dynamic, global organisation based in Watford as a Customer Service Administrator and become a vital part of their service team.

Your new role

You will be overseeing administrative assistance and support to all customers, engineering staff and others within the business, ensuring that high standards of customer service levels are achieved.

Coordinate and manage engineer diaries to ensure timely service delivery.
Accurately record incoming service requests and ensure they are actioned promptly.
Monitor engineer attendance for SLA'S
Handle customer concerns with professionalism, escalating issues to the appropriate teams for swift resolution
Ensure all calls are dealt with quickly and efficiently at all times, within a minimum of 48 hours
Producing daily escalation report for all outstanding issues

What you'll need to succeed

Previous experience in a customer service or administrative role

Previous experience in a scheduling/ planning role

Strong organisational skills and the ability to multitask in a fast-paced setting.

Excellent communication skills, both written and verbal.

A calm and confident approach to problem-solving and complaint handling.

Proficiency in Microsoft Office and CRM systems.

What you'll get in return

A supportive and inclusive team culture.

Opportunities for growth within a global organisation.

Competitive salary and annual bonus

Parking on-site

Team lunches

20 days plus BH, increasing with every year of service

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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