General Manager - HOP. Good Vibes Vietnamese Restaurant Brand

Fast. Fresh, Fearless

Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes?

As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites.

Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning)

Ready to join something special.

Ready to Lead, Grow, and Thrive?

Let s do it!

As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit.

This isn t just another management role - it s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you re at your best, our team and our guests feel it too.

If you re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we d love to have you on board. Come be a part of something different where the only thing we put in a box is our food!

The Role at a Glance:

General Manager
London
From £42,000 Plus Bonus
Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More

Our purpose: To create moments of Joy in everything we do
Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes
Company: London & UK Based Vietnamese Restaurants

Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining
Sectors: Hospitality, Food and Drink, Restaurants and Customer Service

Our Story:

Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture.

Inspired by the warmth and resilience of the people, HOP Vietnamese was born.

Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants soon to be five in 2025. Join us as we continue to grow!

Our Commitment to you:

When visiting Vietnam, you ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there s an immense energy and positivity, from the people to the bustling streets and markets.

These values are at the core of everything we do, especially when it comes to our team. That s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you re part of the HOP family, know that we are grateful for everything you do.

We celebrate uniqueness, champion individuality, and embrace diversity. You ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you ll ever find us putting in a box is our food!

Where you ll shine:

As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check without ever compromising on quality. Compliance is key, so you ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets.

About you:

+ Previous experience within a hospitality background
+ Previous experience within a leadership role would be a bonus
+ Ideally, you will have experience in quick-service restaurants (QSR) or high-energy, casual dining environments
+ Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience
+ A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment
+ Strong operational knowledge, including stock management, compliance, and cost control
+ Hands-on approach willing to step in and support the team when needed
+ Excellent communication skills, with the ability to engage both staff and customers
+ A problem-solver who stays cool under pressure and can adapt quickly to challenges
+ Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus

What s on Offer:

+ Free food on every shift
+ Paid breaks
+ Fair pay for all of our team members
+ Minimum 16-hour contract (disclaimer if you work less)
+ Team events & 1 party a year (Summer)
+ 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP
+ Paid training and a structured career ladder for development
+ Friend Referral £250
+ Wagestream
+ Employee of the month voucher for £25
+ 50% discount when you come with family or friends
+ Gifts on special occasions
+ Well-being comms channel

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.