Promoter / Host Ambassador - Soho, London

Promoter / Host Ambassador - Soho, London

Job Type: Full Time

We're Hg - known as Honest Greens outside the UK. Born in Barcelona in 2017, we've become one of Europe's favourite places for Real Food: seasonal, Mediterranean-inspired dishes cooked from scratch with ethically sourced, never ultra-processed ingredients. Now we've brought that energy to London, and we're building something new: a Promoter role that turns the very first impression of Hg into a genuine competitive advantage.

This isn't a traditional host job. We're hiring for personality over experience, warm, mission-aligned people who can read a room, tell our food story, and turn passers-by into loyal regulars. If you light up when you meet people and love great food, we'll teach you the rest.

The Role

As a Promoter, you are the first person a guest interacts with and the one who sets the tone for their whole visit, from before they walk into the moment they leave. Your job is to create a warm, welcoming and brand-consistent experience that makes every guest feel looked after. Your energy and attitude directly shape how each visit begins and ends.

What you'll do

• Welcome and guide guests - deliver a warm, genuine welcome, anticipate needs, and help people understand how our service works.
• Tell the food story - explain our menu in an approachable way and make natural recommendations (sides, proteins, drinks, desserts) that enhance the experience, never pressure.
• Build loyalty - introduce guests to the Hg app and its benefits where appropriate and help convert first-time visitors into regulars.
• Manage expectations - keep guests informed and reassured during busy periods, communicating wait times calmly and turning potential frustration into a positive moment.
• Close warmly - give every guest a genuine farewell, ask about their experience, and invite happy guests to share a Google review.
• Read the room - stay visible and proactive, spot hesitant or confused guests, work the queue, and look for opportunities rather than waiting for them.

Who you are

• Genuinely warm, upbeat and high-energy - you love meeting people
• Mission-driven and values-aligned, with a real interest in healthy, honest food
• A natural storyteller and brand ambassador
• Calm and unflappable under pressure, comfortable with a fast-paced, high-volume environment
• Reads people well and anticipates their needs
• Coachable and eager to learn - we value personality over experience
• Reliable, takes ownership, and a genuine team player with leadership potential

No prior hospitality experience? That's genuinely fine. If you have the right energy and attitude, we'll train you.

What we offer

• £16.00 per hour - among the most competitive host rates in London
• Performance bonus - reward for hitting KPIs such as app downloads, Google reviews, mystery diner results and sales targets
• Structured training - brand induction, a two-week programme across our kitchen and front of house, plus a dedicated Service Masterclass
• Ongoing coaching - monthly coaching and quarterly masterclasses focused on hospitality excellence and human connection
• Real growth - a brand-new, professionalised role with clear progression as we expand across the UK

How to apply

Tell us why you'd be a great Promoter for Hg - we're far more interested in who you are than your CV. Shortlisted candidates will be invited to an interactive recruitment day with games and role-play. Apply now and join our Real Food movement.

Hg Real Food. Honest energy. Mediterranean spirit.