Shipping co-Ordinator European transport

Recruiting for a lovely client in Langley for an experienced European shipping clerk

This role is responsible for the day-to-day co-ordination, management and profitability of the European transport operations.

Key Duties and Responsibilities
Responsible for managing the export/import processes for road freight shipments
Planning and coordinating transport routes and daily schedules for Europe for the fleet, ensuring that the transportation is cost efficient and profitable
Ensuring effective management in arranging customer collections, packing services and deliveries
Working with customers and office staff, planning routes and scheduling delivery times, co-ordinating the drivers, agency drivers and vehicles for work
Co-ordinating with customs for clearance and managing customs entry exceptions
Managing EU airfreight (ie DHL) and EU road courier shipments
Discussing and resolving client/supplier problems and complaints
Co-ordinating all aspects of shipping fine art and antiques from one destination to another
o Assessing clients individual needs on a daily basis - liaising with overseas agents, private collectors galleries, auction houses, artists, transport companies etc.
o Communicating with clients, guiding them through the process of shipping their art/artefacts from different locations
o Quoting and coordinating both domestic and international shipments
o Arranging customer collections and deliveries, which may also include the arranging of specialist packing services
o Preparing and processing all documentation and the booking of the chosen method of transportation
o Efficiently handling paperwork including bills of lading, labelling, timesheets and detailed condition reports with photos, customs clearance and advising the customer of any required payments due
o Invoicing: ensuring invoices are produced on time, month to month or in advance as the job file requires
o Preparing operational reports detailing all work done and comprehensive record keeping, including on our freight management system
o Produce a cost analysis and reports of jobs and European truck runs

Communicating with sales and operations team throughout the day
Provide administration assistance to sales team
Provide assistance throughout the business as and when required
Attend regular team meetings
Key Attributes
Proven track record and knowledge of domestic and European transport operations and planning
Good knowledge of current EU transport legislation
Good geographical knowledge
In depth knowledge of current EU customs procedures and paperwork requirements
Experience of dealing with high end clients and goods
Proficiency in MS Word, Excel, Outlook
Attention to detail and accuracy
Excellent communication skills both written and verbal
Interpersonal skills - discreet, trustworthy and have the ability to build and maintain strong relationships internally and externally
A flexible approach to work and be capable of managing priorities
Ability to work on own initiative
Commercially focused considering end to end costs

IND/SL