Customer Service Administrator

Customer Service Administrator, High Wyombe/Princes Risborough, Hybrid, c£31000

Your new company
A well-established organisation currently based in High Wycombe but moving to Princes Risborough in Summer '25.
Your new role
As the Customer Service Administrator, you will be responsible for ensuring that customer orders are satisfied in a timely and efficient manner, that stock availability is maximised by controlling customer balances according to set targets and to effectively perform daily administration duties.

Dealing with customer enquiries via telephone and e-mail.

Processing of customer orders, monitoring customer stock.

Management of core customer data

Daily review of wash plans and maintaining any order changes for planning purposes

Demand and supply planning

Resolution of depot errors, correction of systems and reports

Reconciliation of depot recollection variances

Balancing of customer orders across wash depots to ensure efficient order fulfilment

Dealing with customer complaints

Process 901 recollection entries on SAP daily for relevant wash depots

Maintain and issue a variety of internal reports, weekly and monthly

Booking of transport where required

To undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements.

What you'll need to succeed
In order to be successful in applying for the position of Customer Service Administrator, you will have:

Experience in food / fresh produce industry or retail sector.

Customer Service / Client facing background.

Knowledge of SAP preferred.

Ability to use Microsoft Office products (Excel / Word / Outlook). Intermediate level

Ability to develop strong customer relationships and deal with difficult situations.

Proficient IT skills (MS Excel is a must)

Self-motivated / results orientated.

Well organised, methodical approach attention to detail.

What you'll get in return
As the Customer Service Administrator, you will receive:

Highly competitive salary up to £31000

Life Assurance 3x

Pension

25 days annual leave + Bank Holidays

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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