Telesales - Builders Merchant

Our client is a well-established and respected builders' merchant, providing high-quality building materials and supplies to trade professionals and DIY customers. With a commitment to excellent customer service and product expertise, they pride themselves on delivering the best solutions for their customers' needs.

Role Overview

• We are looking for a dynamic and motivated sales person to be the first point of contact for customers.
• This role is crucial in ensuring excellent customer service and driving sales growth by building strong relationships with trade and retail customers.
• You will be responsible for handling customer enquiries, processing orders, and proactively identifying sales opportunities.

Key Responsibilities:

• Develop and maintain relationships with customers, ensuring their needs are met efficiently.
• Proactively seek new business opportunities and follow up on leads.
• Answer trade counter and telephone sales enquiries.
• Provide expert advice on building materials, products, and services.
• Process customer orders via phone, email, and in person.
• Prepare and provide customer quotations, ensuring competitive pricing.
• Collaborate with other departments, such as the warehouse and transport teams, to ensure smooth order fulfilment.
• Keep up to date with product knowledge and industry trends.
• Achieve and exceed sales targets and KPIs.
• Handle customer queries and resolve any issues in a professional manner.

Skills & Experience Required

• Previous experience in a sales role within a builders' merchant
• Strong communication and negotiation skills.
• Excellent customer service skills with a proactive approach to sales.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A good understanding of building materials and their applications.
• A positive, team-oriented attitude with a willingness to learn.

What s on offer:

• Salary up to £38,000
• Opportunities for career development and training.
• Company pension scheme.
• Employee discounts on products.
• Supportive and friendly working environment.

If you are a driven and customer-focused individual with a passion for sales, we would love to hear from you!