Collections advisor

Unlock Your Potential with a Dynamic Team!A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.About the Company:

• Established:
• Mission: To unlock financial flexibility for a better life.
• Vision: To imagine a world where everyone has the financial means to thrive.

Role Overview:

• Position: Collections Advisor (Hybrid currently 1 day in the office)
• Location: Milton Keynes / Hybrid Working (Tue - Thurs office based)
• Hours: 37.5 hours per week; Monday - Friday 8:30am - 5:30pm, with 1 in 4 Saturday shifts (9:00am - 1:00pm).

Key Responsibilities:

• Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
• Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
• Compliance: Follow company policies and FCA regulations.
• Decision Making: Provide informed recommendations based on customer circumstances.
• Quality: Maintain high service standards and ensure adherence to regulatory requirements.
• Support: Contribute to other business areas as needed.

Ideal Candidate:

• Experience: Previous collections experience is essential.
• Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office.
• Attributes: Excellent time management, attention to detail, and ability to build rapport.
• Attitude: Positive, team-oriented, and dedicated to exceptional customer service.
• Knowledge: Understanding of FCA regulations is advantageous.

Benefits:

• Salary: Competitive, with an annual performance-based bonus.
• Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service.
• Gym Memberships: Discounted rates.
• Perks Platform: Access to exclusive discounts and offers.
• Hybrid Working: Flexibility to work from home and the office.
• Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.