Logistics Administrator

Operations and Customer Service Executive / Logistics Administrator

On site in Lympne.

5 x 8hr shifts across Sunday to Friday -

Why this business:

Our client are successful in Italy and expanded their UK offering 3 years ago, the team here are thriving and expansion plans are underway, this is where you come in.

As part of a currently small team, you will provide the very best Operations admin and Customer service and be an integral part of the business. You'll enjoy handling multiple tasks, working to deadlines, collaborating with colleagues, building great relationships with suppliers and clients and be adept with IT systems to ensure accuracy at all times.

This is an import and distribution business so it makes sense that you have experience in this area and enjoy all that the logistics sector has to offer.

Based in a smart office, with great coffee - I know its a thing! AND, part of your induction as the Operations and Customer Service Executive / LogisticsAdministrator is likely to include a visit to the head office in Italy to meet the team and understand the systems - you will receive a very warm welcome.

Unlike some shift patterns in the logistics sector, you wont have to work a Saturday, however you will work 5 days a week between Sunday and Friday.

What a week as Operations and Customer Service Executive looks like:

• Monitor daily shipments arriving from Italy and coordinate deliveries with local distributors.
• Manage communication with hauliers, UK customs operators, and the Italian operations team.
• Handle "incidents" and customs delays, supporting the resolution process in cooperation with local partners and customs agents.
• Assist suppliers with documentation issues related to customs clearance, ensuring accurate and compliant information flow.
• Liaise with customs agents and transport partners to ensure smooth clearance and timely distribution.
• Handle transport documentation and operational data entry.
• Provide customer support to UK clients, ensuring timely communication and problem resolution.
• Collaborate with the Italian operations team to ensure consistency and information flow.
• Manage daily reporting and tracking through internal systems.

Immediate interview - via Teams initially and then face to face to meet the team.