Caseworker (Kent & Sussex)

Job Role:

Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The Caseworker will Manage and support a caseload of vulnerable veterans in your allocated region. As an integral and highly valued member of the team, the Lived Experience caseworker will provide peer support and practical assistance to colleagues and people using the service.

This position is full-time, 35 hours per week with a salary of £29,000. This role is peripatetic in nature - it involves regular travel across the operating region (Kent & Sussex) and working from home when not out in the community. Working hours are Monday through Friday, 9 am to 5 pm. However, there may be an occasional need to work outside core hours to meet the demands of the role.

Reporting to the Regional Manager, this role consists of managing and supporting the caseloads of vulnerable veterans in your allocated region.

Principal Responsibilities:

• Contact all clients within 48 hours of allocation.
• Undertake needs assessments and develop a care coordination support plan within 5 days of allocation.
• Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
• Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
• Work with and empower clients to engage with the care coordination support plan and goals agreed upon during their needs assessment.
• Produce written reports when requested highlighting support given to clients and level of engagement.
• Support the Regional Manager and National Manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison and Diversion and Probation Service.
• To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
• Work to identify and engage veterans with the service.
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for everyone.
• Work with each client to identify future goals for employment, volunteering and or training.
• Liaise with other FEC Employment Advisors to provide employment support
• Ensure that all activity is recorded on the Salesforce case management system (CMS).
• Deliver any further activities reasonably required by your Regional Manager and the National Man
• Produce Incident reports without delay as per the Work Instructions on Incident reporting

PERSON SPECIFICATION

Essential Competencies:

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
• Ability to collaborate effectively with internal and external stakeholders.
• Highly organised with strong IT skills and experience of using Case Management Systems, Microsoft packages and outlook
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Excellent team player who will contribute to a diverse and dedicated team.
• Driving license and exclusive use of own car.
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Experience in soft skills: Public speaking, presentations, relationship building, and time management
• Strong communicator.

Desirable Competencies:

• NVQ Level 4 Information, Advice and Guidance
• Experience in using Outcomes Star
• Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained.
• A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces, Police or Probation Service

Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 14 March 2025.

Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received, and final face-to-face interviews will be conducted from the week commencing 24 March 2025.