2nd Line Support Engineer - Milton Keynes

2nd Line Support Engineer - Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:

• Strong 2nd Line support experience
• Conduct administration tasks for server operating systems.
• Collaborate with RDS, Citrix, and Hyper-V technologies.
• Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
• Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
• Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
• Administer backup technologies and antivirus/security software.
• Execute cable patching and utilize remote access tools.
• Leverage ITSM tools for streamlined service delivery.
• Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
• Possess outstanding customer service and communication aptitudes.
• Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy