Sales Executive Retentions

Customer Solutions Executive

About the Role: As a Customer Solutions Executive, your primary focus will be engaging with customers who are approaching the end of their financial contract or are considering financing a new vehicle. Your goal is to retain them within the Client's brand by offering tailored financial solutions and exceptional customer service.

Reports to:
Customer Solutions Team Leader
Department: Customer Solutions - Sales

About the Department: The Customer Solutions team is a key part of the Sales Department, dedicated to ensuring our customers stay loyal to the brand. You'll be reaching out to customers nearing the end of their contract, offering them options such as refinancing their current vehicle or financing a new product. Whether customers are exploring alternatives or looking to stay with their existing product, your role will ensure they receive the best possible outcome.

What You'll Do:

• Customer Retention: Proactively manage and retain customers at the end of their contract or during their contract term, helping them explore options to stay with the brand.
• Proactive Outreach: Contact customers who've requested a settlement figure via the 'My Finance' app and are considering leaving the brand.
• Tailored Solutions: Offer personalised refinance quotes, ensuring affordability and the best option for the customer.
• Collaboration: Work with third-party dealerships to ensure customer expectations are met and exceeded.
• Team Support: Support your team in hitting targets while maintaining a customer-first approach to guarantee the best possible outcomes.
• Relationship Building: Build strong, lasting relationships with customers, ensuring they stay loyal to the Toyota brand and become long-term advocates.

Experience You'll Gain:

• Sales Development: In-depth training in sales techniques, helping you sharpen your customer interaction skills.
• Strategic Insight: Gain a deeper understanding of the end-of-contract strategy and the impact on customer retention.
• Dynamic Environment: Work within a fast-paced environment that promotes personal growth and professional development.
• Team Collaboration: Build supportive relationships with both management and colleagues.

How They Will Support You:

• Continuous Learning: Opportunities to develop key skills, with regular feedback and development.
• Growth Opportunities: Space to be your authentic self at work and explore career growth opportunities.
• 1:1 Support: Regular coaching and performance reviews to guide your progress.

What You'll Own:

• Customer Portfolio: Manage a portfolio of customers looking to leave the brand or nearing the end of their contract.

Key Experience & Skills:

• Proven telesales or sales experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent time management and organisational abilities.

Attributes & Behaviours:

• Goal-oriented and driven to meet targets.
• Comfortable working in a fast-paced, dynamic environment.
• Adaptable to new processes and strategies.
• Approachable, friendly, and customer-focused when interacting with clients.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.