Hearings Manager (Physical Hearings)

About the role

Are you ready to spearhead a team dedicated to ensuring fairness and integrity in healthcare regulation?

We're on the lookout for an exceptional individual to take the reins as our Hearings Manager, orchestrating a seamless operation of Fitness to Practice (FtP) hearings and meetings.

In this pivotal role, you'll not only uphold our vital duty to protect the public but also champion excellence in customer service, ensuring that every event concludes promptly and within budget. Join our team of hearings managers and be the driving force behind our commitment to delivering exceptional outcomes. You'll be the lead manager delivering physical hearings at our biggest hearing centre in London.

What You'll Do:

• Lead your team with finesse, ensuring that every adjudication event adheres to NMC values, policies, and quality standards while navigating high-profile and varied challenges with confidence.
• Deliver up to 15 physical hearings per day, using your event and people management skills to ensure safe and effective regulation for our registrants.
• Implement your negotiation and influencing skills to address escalations and practical issues swiftly, utilising your keen eye for detail and numerical analysis to find practical solutions.
• Working collaboratively, you will forge strong relationships both within and outside the department, collaborating on long-term projects that continuously elevate the quality of our adjudication events.
• Motivate and engage your team with your infectious can-do attitude, providing ongoing support, guidance, and management to ensure operational excellence and staff empowerment.
  

About You

• Demonstrate a proactive commitment to promoting equality, diversity, and inclusion, aligning seamlessly with NMC's values and behaviour framework
• Thrive in a fast-paced environment, effortlessly managing high-volume workloads with rapid turnaround times while providing unwavering support to colleagues and event operations.
• Possess outstanding communication and collaboration skills, commanding respect and rapport with stakeholders across the spectrum, from key players to vulnerable individuals.
• Demonstrable experience of robust team management, adeptly handling absence, performance, and driving continuous improvement in service quality.
• Demonstrate a track record of delivering exceptional customer service and improving procedures to ensure optimal outcomes.
• Bring a solid understanding of the adjudication process within professional regulation, coupled with experience in managing computerized management information systems to monitor workflow and performance.