Service Analyst

Service Analyst

Looking for a solid Service Analyst to join a small robust team. This role is based in London or Liverpool and you would be expected to be in the office 1 - 2 times a week. Looking for the following

• 5 years in Service Management arena
• ITIL qualified
• Experience across Incident Problem and Change
• ITSM experience
• Sharepoint experience
• Experience of ITIL Service Support and Delivery processes
• Excellent reporting and trend analysis skills
• Analysis and reporting of incident trend data to identify and eliminate root causes.
• Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure and vendor landscape
• Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records

Please apply today for more details