Research and Insights Administrator

Research and Insight Administrator

Bedford (Hybrid Working)

Salary £26,000 per annum

Full Time

Permanent

Monday - Friday 9.00am - 5.00pm (flexible within business needs)

Are you passionate about customer satisfaction?

Are you an organised, proactive individual who thrives in a fast-paced environment and enjoys making a difference behind the scenes?

We're looking for a detail-oriented Administrator to join our team and play a key role in supporting Research and Insights initiatives across the organisation. This is a fantastic opportunity for someone who enjoys working collaboratively, managing multiple tasks, and contributing to meaningful change.

There is an opportunity to develop skills in areas such as Market Research and Customer Experience.

What you will be doing:

• Providing high-quality administrative support to ensure the smooth delivery of Research and Insights projects.
• Coordinating meetings, building surveys, preparing documentation and collecting feedback for consultations, and maintaining accurate records.
• Liaising with internal teams to ensure timely follow-up on actions and communications.
• Assisting with customer feedback processes and helping translate insights into service improvements.
• Support all customer insight work - being the champion for research and analytics.

We'd love to meet someone who:

• Is confident using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Has excellent communication and interpersonal skills.
• Is highly organised, with great attention to detail and time management.
• Enjoys working as part of a team and building strong working relationships.
• Is passionate about improving services and supporting positive outcomes.

Amongst what we offer you is:

• A competitive salary of £26,000 per annum
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme
• Hybrid Working

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 28th October 2025

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.