Onboarding Business Partner

Job Title: Onboarding Business Partner

Location: London - Canary Wharf

Length of Contract: 12 Months

Salary: £27,500 PA

Consultants on Demand is Randstad Enterprise's, UK & Ireland consultancy service. We offer a dynamic, start-up-like culture within a global company, providing you with continuous development, all whilst being employed by Randstad Enterprise. We will give you the opportunity to shape your career through numerous secondments and across our clients' diverse industries. Join our growing community of consultants today!

Overview

We are seeking a dedicated and detail-oriented Client Onboarding Business Partner to join one of our biggest and most valuable clients. In this role, you will provide essential support to customers with their everyday banking tasks, enhance their experience with our products and services, and guide them through our banking processes. Your ability to communicate effectively and resolve customer inquiries will be key to maintaining our high standards of service.

Responsibilities

• Support to clients with everyday banking tasks such as deposits, withdrawals, transfers, bill payments, as well as updating personal information, contact details and account preferences. Provision of support to clients with products and services, such as online banking, mobile app functionalities, and any technological difficulties related to their bank accounts, explaining the key features, benefits, and other comparisons that might suit their needs.
• Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.
• Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.
• Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.
• Provision of timely updates on changes in banking policies, fees, and product offerings through various channels like email, newsletters, and online announcements.
• Education of clients about financial concepts, budgeting, and responsible banking practices through workshops, webinars, and educational materials.

Essential Skills & Experience Required

• Previous experience in customer service or banking support is preferred.
• Strong communication and interpersonal skills.
• Ability to explain complex concepts in a clear and concise manner.
• Detail-oriented with excellent problem-solving abilities.
• Proficiency in using banking software and online platforms.
• Commitment to maintaining client confidentiality and data security.

when you join Randstad, you join

• A specialised team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

To find out more apply .