Service Management Analyst

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of the current state of processes, document existing processes, identify any gaps and suggest best practice where processes can be improved or are missing.

Location: Hybrid, onsite in the central London office 1 day a week

Contract: 3-month initial term (extension possible)

Day rate: £300-£325 per day, inside IR35

Essential skills & experience required:

• Well-versed in ITIL analysis and documentation as the core focus of previous work
• Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective
• Confident communicator

Objectives:

• Establish a foundational understanding of service delivery principles and best practices
• Implement processes that ensure reliable, consistent, and high-quality service provision
• Enable continuous improvement within the service delivery function

Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.

Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.