QA Auditor - Corporate & Commercial

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are searching for a bright, personable, and self-motivated QA Auditor who will be integral to the successful delivery of first-class service levels, supporting the audit requirements within the Commercial & Marine Trade team. As a QA Auditor, you will be monitoring and measuring the quality of calls and documentation, providing feedback, and coaching to support continued service enhancements and providing insightful reports to aid data driven decision making. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us.

We offer hybrid working arrangements, incorporating our Maidstone office where you will be part of a growing and thriving team. This is a 1 year fixed term contract to cover maternity leave.

Overview:

• Carry out telephone and file QA audits
• Ensure required standards are being met and maintained in line with internal and external regulations and legislation
• Oversee the coaching/training programmes for employees ensuring the provision of documented action plans
• Provide regular/timely coaching feedback where needed
• Ensure documentation is of a high standard, whilst being fully compliant with the FCA or other regulatory bodies

Knowledge:

• Prior Quality Assurance experience
• Experience within a commercial background, ideally within an insurance brokerage. Will consider a similar regulated environment

Skills:

• Customer service delivery experience
• Complex problem solving
• Manage effective inter-company relationships

Qualifications:

• Good standard of education to include 5 GCSEs at grade C or above that must include Maths & English (or equivalent)

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.