Customer Demand Analyst

Job Description

Brakes have an opportunity for a Customer Demand Analyst to join the Demand Planning team on a full time, permanent basis. 

The Customer Demand Analyst is responsible for all forecast activities associated with customers and products and manage the interaction between Supply Planning and customer facing colleagues for their area of responsibility to provide optimum customer experience.

The role creates and manages the demand for their categories, incorporating statistics and business intelligence and other demand signals to improve service for the customers of the demand plan.

Our role is Monday – Friday, 39 hours per week between the hours of 7am-5pm, and is offering hybrid working , with 2 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and free car park for colleagues.

Key Accountabilities & Responsibilities:

• Responsible for creating and maintaining system generated forecasts for a defined area of responsibility to drive continuous improvement to company set targets
• Carrying out analysis of sales history, seasonal and forthcoming events or activities in order to generate an optimal demand signal
• Manage forecasting processes at both detail and aggregated level, utilising the best fit statistical model
• Collaborative demand planning with other teams in order to drive good communication and improvements in the demand forecast signal
• Communicating to supply chain colleagues to advise changes to the forecast
• Root cause analysis techniques to establish underlying causes of KPI shortfalls and implement improvement plans to rectify
• Support the governance of customer insights/business intelligence
• Support projects in Demand Planning and around the business as required
• Support a culture of continuous improvement.

About you:

Experience of working in a fast-paced FMCG Supply Chain position is highly advantageous. The ideal candidate will have high numeracy, analytical and problem-solving skills with a detailed understanding of Excel, in particular, pivot tables, v-look ups, SQL and Power query experience. You will possess excellent communication skills and customer service skills with the ability to work with all stakeholders in the business.

As part of the application process, you will be asked to complete an online psychometric task, which will be sent to you by the recruitment team.

What you’ll receive:

• A competitive salary
• Generous holiday allowance, with option to purchase up to 5 additional holiday days
• Pension scheme
• Hybrid working contract
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Career progression opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility