Desktop Support and Technology Bar Support / Associate

Job Title: Desktop Support and Technology Bar Support / Associate

Contract Type: Fixed Term Contract
Contract Length: 12 months
Location: London/Hex Fully on site across both locations

Are you a tech-savvy problem solver looking to make an impact in a dynamic environment? Our client, a leading organisation in the financial sector, is seeking a motivated Desktop Support and Technology Bar Support / Associate to join their team in London. This role is perfect for individuals who thrive in providing exceptional customer service while resolving technical issues.

Purpose of the Role:
In this role, you will provide 2nd Line IT support for desktop environments, including MS Windows, Citrix Receiver, MS Office, and various line-of-business applications. You will play a crucial role in delivering desk-side support for laptops and peripherals, ensuring a seamless technology experience for your colleagues across the EMEA region.

Key Responsibilities:

• Provide support from the Technology Bar area, assisting colleagues with diverse cultural and language backgrounds.
• Answer calls to the SMBC IT support contact number, create tickets, and escalate issues as needed.
• Address walk-up and email requests, managing ticket resolutions effectively.
• Administer IT environments, including PC builds, configuration, application software, and printing.
• Liaise with 3rd level support groups for escalations and monitor ticket progress.
• Support video conferencing environments and perform daily checks of office printers and meeting rooms.
• Build and maintain laptop environments, logging issues and escalating when necessary.
• Participate in IT projects and support systems infrastructure when required.

Additional Duties:

• Maintain high availability of production environments and ensure the workstation and printer environments are operational 24/7.
• Manage workstation patching and test/deploy updates for stability.
• Ensure incidents and service requests are monitored and managed through the ticketing system, maintaining an accurate audit trail.
• Collaborate with third-party vendors to troubleshoot and resolve issues.
• Coordinate large-scale movements of desk-side equipment, working with building services and resolver groups.
• Participate in shift rota to provide cover between 07:00 and 19:00, Monday to Friday.

Qualifications and Skills:

• Strong knowledge of desktop and server infrastructure, including hardware/software build.
• Proficient in administering and supporting desktop operations and environments.
• Excellent communication skills with a customer-focused approach.
• Ability to work effectively in a team and independently.
• Experience with ticketing systems and incident management.

Why Join Us?
This is an exciting opportunity to grow your career in a fast-paced environment while making a difference in technology support. You will be part of a collaborative team that values innovation and excellence.

If you are ready to take the next step in your career and contribute to a leading organisation, we want to hear from you! Apply today to join our dynamic team as a Desktop Support and Technology Bar Support / Associate.

Application Process:
To apply, please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Our client is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)