Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance

Up to £550 per day (Inside IR35)

South of London / Hybrid (1-2 days per week onsite)

6 Months

My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.

Key Requirements:

• Proven expertise in Service Delivery Management within large, complex environments
• Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International delivery teams
• Excellent ITIL knowledge and understanding of ITIL processes
• CSAT and Service Relationship experience
• Proven experience of managing and delivering to SLAs
• Contract Management
• Excellent knowledge of Incident, Problem and Change Management principles and processes
• Ability to establish, foster and maintain a continuous Service Improvement culture
• Flexible approach towards hybrid working
• Eligibility for Security Clearance (SC)

Nice to have:

• Active Security Clearance (SC)
• ITIL certification

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