Revenues Officer

Job Description:

Responsibilities

1. Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the team's operation.

2. Provide expert advice to your customers:

? Respond to, take action and provide technical advice on customers' enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.

? Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party, recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder.

? Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions or any other liability reductions.

? Ensure agreed working practices, procedures and legislation including discounts are applied correctly, dealing with all enquiries in a polite and professional manner, remaining customer focussed at all times.

. Maximise debt recovery by identifying and taking the appropriate recovery action on debtors' accounts, in line with working procedures and council policies:

? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and ensure correct allocation of payments on receipt.

? Manage cases referred to the bailiffs and other collection agencies, inform them of changes to liability affecting the debt and ensure correct allocation of payment on receipt.

? Develop recommendations for write-offs and process these in compliance with Council policy and procedure.

? Identify, select, prepare and manage cases for committal action, winding up, bankruptcy and other appropriate court and charging orders. Respond to enquiries from service providers and liaise with the Council's Legal Team in relation to such cases.

? Provide debt counselling, benefit and welfare advice and direct debtors to other agencies for further help when appropriate.

? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction Policy and the Financial Inclusion Policy and target action in individual cases in support of this.

? Manage cases to recover Housing Benefits overpayments

Officer Revenues Officer Revenues Officer Revenues Officer Revenues Officer

Job Types: Full-time, Contract

Experience:

• Revenues Officer: 3 years (required)
• OR15861: 1 year (preferred)