Performance and Compliance Lead

Performance and Compliance Lead
King's Cross
Temporary
Full-time - Hybrid
We are recruiting a Performance and Compliance Lead for a leading Housing Association based in King's Cross. This is a key role for a proactive individual with strong housing, compliance, and management experience who thrives in a fast-paced environment.

THE ROLE
This pivotal role is designed to enhance performance and compliance across the organisation, leading a team and driving innovation to optimise service outcomes. Key responsibilities include:

• Managing and leading a team, including Voids and Lettings Coordinators and regional administration colleagues.
• Overseeing voids and lettings processes, ensuring compliance with policies and procedures.
• Developing and implementing performance improvement strategies using data analysis and insights.
• Producing detailed reports for senior management and stakeholders using advanced tools such as Power BI.
• Managing and quality-assuring datasets to monitor and track performance outcomes.
• Coordinating multiple projects to improve internal business processes.
• Collaborating with internal and external stakeholders to ensure service excellence.

THE CANDIDATE
We are seeking an experienced professional with a strong background in housing and compliance. The ideal candidate will have:

• Previous experience in a similar role, ideally within the housing sector.
• Strong line management experience, with the ability to lead and motivate a team.
• Proficiency in advanced Excel (Formulas, Power Pivot, Power Query) and experience using property management systems such as NEC.
• Excellent communication and analytical skills, with the ability to present complex data clearly.
• A customer-focused approach to ensure processes align with resident satisfaction.

THE CONTRACT
Temporary - 3 months
Full time, Hybrid 3 days per week in office
The pay rate for the role is 35.00per hour LTD company rate. The PAYE equivalent is 29.84 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!