Customer Service Advisor

Temporary Customer Service Advisor

Your new company
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts ther customers first.Build your career with a leading property services company, where they recognise that diversity of thought and talented people are key to their success.

Your new role
Joining their team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You will excel in dealing with residents as part of their back-office, using a range of communication methods, including telephony and email.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil customers' confidence.

What you'll need to succeed

Social Housing and Repair and Maintenance background.

Proven experience of scheduling/planning disrepairs, videos, or Complex works.

Competent in communicating with direct operatives, subcontractors, and residents.

Basic building maintenance knowledge, e.g. duration is required to undertake a variety of maintenance tasks.

Planning knowledge of what works can be sequenced or can be undertaken concurrently.

The ability to prioritise work and ensure works-in-progress jobs are within target and appointed where practicable.

Good level of written English

Good computer skills

Good project management skills

Good communication skills, e.g. ability to communicate with different stakeholders at different levels

Passionate about service delivery and customer satisfaction.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#