Mortgage Servicing Assistant

Mortgage Servicing Assistant

West Malling, Kent

£26200

Do you have great customer service skills and an interest in finance or property?

Are you confident on the phone and comfortable writing professional emails?

Looking for a role with strong career progression?

We are working with an established, reputable lender in the buy-to-let mortgage market who is looking for a motivated and organised individual to join their Servicing team. This is a fantastic opportunity if you are eager to build a long-term career in the financial services sector.

Mortgage or servicing experience is desirable but not essential, full training will be provided. What matters most is your willingness to learn, your attention to detail, and your ability to provide excellent customer service.

What you will be doing:

• Handling inbound and outbound calls with borrowers in a professional manner
• Responding to borrower enquiries via email
• Issuing redemption statements
• Chasing outstanding documentation and post-completion conditions
• Contacting borrowers in arrears to agree next steps
• Taking payments over the phone for interest and fees
• Accurately updating CRM notes and account records

Teamwork and communication:

• Working both independently and as part of a collaborative team
• Building and maintaining strong relationships with colleagues in other departments
• Ensuring all enquiries are dealt with promptly, accurately, and professionally
• Escalating any complex issues to your line manager for resolution

Day-to-day operations:

• Following agreed procedures, service level agreements, and servicing guidelines
• Inputting and maintaining accurate data for each mortgage account
• Managing documentation and queries related to accounts
• Balancing phone-based work with administrative tasks

What we are looking for:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Confidence on the phone with a professional manner
• A proactive and team-focused approach
• Customer service experience (desirable)
• Mortgage or financial services experience (advantageous but not required)

The details:

• Full-time: 40 hours per week, Monday to Friday (8.30am - 5.30pm)
• Hybrid: 1 day working from home following a successful 6-month probation
• Competitive salary, training, and career development opportunities

This is a brilliant role for someone who wants to get into the mortgage industry, develop new skills, and be part of a company that values teamwork, continuous improvement, and delivering for customers.