Communications & Social Media Officer

Communications & Social Media Officer

We are seeking a creative and values driven Communications & Social Media Officer to help amplify the mission of our client a Homelessness Charity and engage the growing online community.

Salary: £29,845-£32,439 per annum
Location: Southend on Sea, Essex (hybrid: office and remote)
Hours: 37 per week, permanent (occasional evenings/weekends)
Closing date: 14th April 2026
Interviews: Week commencing 20th April 2026

About the Role

As the Communications & Social Media Officer, you will play a key role in delivering impactful, engaging and accessible digital content that showcases our clients work and supports their mission. Working as part of the Communications and Fundraising Team, you will help maintain a strong, consistent online presence that reflects their values of dignity, respect and belonging.

Key responsibilities include:

• Planning, creating and publishing engaging multi format content across TikTok, Instagram, Facebook, LinkedIn and YouTube.
• Producing video, photography, graphics and written content that showcases our services and encourages community support.
• Delivering content for our annual social media plan and campaign calendar.
• Managing day to day online community engagement, responding to messages and comments professionally and compassionately.
• Supporting the delivery of fundraising campaigns, events and awareness raising activity.
• Collaborating with colleagues to gather stories and identify content opportunities.
• Ensuring consistent use of branding, organisational messaging and tone of voice.
• Monitoring performance using analytics tools and producing monthly progress reports.
• Supporting design tasks across the team and contributing to wider events and activities when required.

About You

We are looking for someone with:

• Experience managing and growing social media platforms (professional or personal).
• Strong digital content creation skills including filming, editing, design and copywriting.
• Confidence in using tools such as Canva, Adobe Creative Suite, CapCut or similar.
• A good understanding of social media trends, audience behaviour and platform best practice.
• Excellent organisational skills, with the ability to plan, prioritise and meet deadlines.
• A collaborative, supportive approach and a genuine commitment to our values.

Desirable experience includes:

• Working in a charity, social impact or purpose driven organisation.
• Experience with paid social media advertising.
• Collaborations with partners, influencers or brand ambassadors.
• Graphic design or photography skills.
• Understanding of homelessness, housing inequality or support services.

About the Organisation

Our client is a values led organisation supporting people facing homelessness. Their work centres on dignity, respect and belonging, ensuring every individual receives person centred support. By joining their team, you will help amplify stories, strengthen community engagement and promote the vital services we provide.

Other roles you may have experience of could include:
Digital Communications Officer, Social Media Executive, Content Creator, Digital Marketing Assistant, Communications Assistant, Marketing & Communications Officer, Digital Engagement Officer, Social Media Content Producer.