Customer Service Tutor

We're thrilled to offer you an exciting chance to join an outstanding organisation and truly impact our community!

(this role is fully remote)

As a Customer Service Tutor, your primary role will be to provide expert instruction and support across our pre-employment adult learning programs. Your focus will be on equipping candidates with top-notch skills to deliver effective teaching to our learners, ensuring they receive the highest quality education possible.

Key Responsibilities:

• Conducting online training sessions for groups of learners striving towards accredited qualifications.
• You'll assess learners' strengths and weaknesses upfront and provide tailored support accordingly.
• Inspiring learners to reach their full potential by employing flexible teaching methods in an online environment.
• While following Teaching, Learning, and Assessment (TLA) plans, you'll personalise them to create an engaging and motivational learning experience.
• Assisting learners in enhancing their English, Maths, and ICT skills for everyday use, while also emphasising excellent communication and confidence-building techniques, particularly over the phone.
• Collaborate with the Head of Pre-Employment Training and Quality teams.
• Develop strategies to enhance the quality of education.
• Implement initiatives aimed at delivering top-notch learning experiences for learners.

Requirements:

• A minimum of 3 years of relevant industrial/commercial experience, coupled with prior training delivery experience.
• Possession of at least a Level 3 Award in Education and Training (PTLLS), with a Level 3 qualification in a relevant delivery area being highly desirable.
• Holding a full UK driving license and access to a car.

Join our client in making a real difference in the lives of our learners and the community as a whole!

S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK.

Salary:
Location: Remote
Reference: JL4950