Junior Client Service Associate - Business Operations

Junior Client Service Associate - Business Operations

Job Title: Junior Client Service Associate - Business OperationsTeam: Business Operations and DevelopmentResponsible to: Business Operations Manager
Job Purpose:
The Business Operations team is responsible for all operational functions and relationship management for counterparties involved in specific financial transactions. Additionally, the team handles the investment requirements of a major financial entity. The role also involves contributing to business change implementation affecting team deliverables. Due to the nature of this role, you must hold a valid SC licence and have clearance
.Main Duties and Responsibilities:
Financial Transactions

Process and approve applications in accordance with internal controls and relevant guidelines.

Facilitate premature repayments, ensuring timely settlement of funds.

Respond to stakeholder queries promptly.

Produce reports and statistics for internal and external stakeholders, including Senior Management.

Advise Senior Management and other stakeholders on policy issues.

Deposit Facility

Process requests in line with internal controls and relevant notices.

Respond to stakeholder queries promptly.

Produce reports and statistics for internal and external stakeholders, including Senior Management.

Advise Senior Management and other stakeholders on policy issues.

Investment Management

Process requests in line with internal controls and service level agreements.

Analyse daily investment activity to ensure target balances are maintained.

Produce reports and statistics for internal and external stakeholders, including Senior Management.

Inform senior management of any material activity or information.

Stakeholder Management

Liaise with internal and external stakeholders to meet service requirements, implement process improvements, and monitor issues affecting financial operations.

Relationship Management

Meet regularly with counterparties to gather market intelligence, share information, and maintain effective working relationships.

Meet annually with investment funds to review service agreements.

General

Maintain and update procedures for critical processes.

Represent the team at internal governance committee meetings.

Provide business continuity for critical business processes.

Support the Business Development team in managing specific contracts.

Seek process improvements, manage operational risk, and implement business change.

Provide analysis and project management for relevant business changes.

Knowledge, Skills, and Experience:

Delivery-focused with excellent attention to detail.

At least one year of client service experience.

Effective collaboration and communication with various stakeholders.

The ability to identify areas for process improvement; business change experience is desirable.

The ability to produce detailed and accurate reports within tight deadlines.

Intermediate Microsoft Office skills.

Knowledge of and experience in financial markets is highly desirable.

Qualifications:

A degree in a relevant field is preferred.

Due to the nature of this role, you must hold a valid SC Licence

IOC qualification would be advantageous.

Competencies:

Seeing the big picture

Changing and improving

Making effective decisions

Leading and communicating

Collaborating and partnering

Managing a quality service

Delivering at pace

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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