IT Service Desk Manager

IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. Act as the escalation point for complex technical issues and incidents. Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. Maintain IT security, networking, and compliance standards. Lead the Joiners-Movers-Leavers process and manage IT assets and licensing. Drive automation, process improvement, and operational efficiency initiatives. Support business projects, upgrades, and vendor management. About You Proven experience in IT management or senior IT support roles within a corporate environment. Strong technical expertise across Microsoft 365, Windows, networking, and security. Excellent communication, leadership, and problem-solving skills. ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.