Live In Porter

Sterling Property Management is a well-established independent Block Property Management company in NorthWest London and one of our clients is looking for a Live-in Porter/Caretaker. This role is suitable for a single occupant with direct experience working at a residential block. Consideration will be given to those with a family.

The block consists of 58 flats split across 4 buildings and is located on the borders of Maida Vale, West Hampstead & Kilburn.

As the Live-in Porter/Caretaker, you will ensure the provision of a high quality of service to all residents and visitors. You will ensure that the block is regularly cleaned, inspected and maintained to a high standard (both internally and externally), in accordance with health and safety requirements. Additionally, you will always portray a professional image and will be the first point of contact for all queries related to the maintenance of the block.

Key Duties and Responsibilities:

• Provide a high level of Customer Service to all residents and visitors to the building including handling queries/redirecting as required, routine building checks
• Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution including liaising with the managing agent, board, residents and external contractors as required
• Acting as primary point of contact for all matters, assisting Leaseholders/residents and correctly directing enquiries where appropriate (e.g. to managing agent)
• Line management of other staff and/or contractors on site, providing assistance/cover as necessary
• Communicating directly with Leaseholders/residents including distribution of information from managing agent by flyer, phone, email and in person
• Keep accurate logs of visitors to the building for both security purposes & health and safety
• Ensuring safety and security of the building, residents and visitors - including controlling access and maintaining compliance with all relevant and regulations, reviewing of CCTV
• Logging and keeping safe record of keys
• General maintenance and handyman duties
• Ensuring compliance with Health and Safety, GDPR and other regulations
• Refuse collection daily
• Ensuring grounds are kept clean and tidy
• Weekly emergency lighting flick tests and records
• Ad-hoc out of hours duties may be required

Requirements:

• Excellent customer service skills
• Proven track record of working in a position of trust
• Lone working unsupervised
• Organisational skills and time management
• Focused and motivated
• Able to communicate effectively, build rapport and develop professional relationships
• Well-presented and articulate
• Willing to learn and wanting to contribute
• Basic maintenance skills
• Initiative and strives to do better
• Good understanding of Health and Safety requirements and legislation
• Proven ability to apply best practice in the use of all materials and equipment that is provided to carry out work

Benefits:

Accommodation at the building inclusive of bills

Work mobile phone

Work pension

20 days holiday plus bank holidays

Applicable training courses provided health & safety, fire safety, manual handling

Additional Information:

• Working hours Mon Fri 8.00am 5.00pm (1hr lunch). Sat 8.00am 12.00pm
• Handover period 18th August th August 2025
• Salary dependent on experience.

Successful candidate will be subject to pre-employment checks including references and an Enhanced DBS check.

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