Homelessness Reviews and Quality Assurance Officer

Homelessness Reviews and Quality Assurance Officer
Temporary, Full Time
£31.90 - £33.50 ph
Location: Braintree

The Role:

We are currently looking for an experienced individual to join the team on 4 or 5 days a week basis supporting the Housing Operations Manager and focussing on specific areas of the service. Please note that this role is being offered on a hybrid basis with a requirement of 2 days a week in the office.

Accountabilities:

• Maintain specialist knowledge on all legal, policy and best practice developments in homelessness, housing advice, allocations and related areas.
• Take the lead in drafting replies to MP enquiries and complaints across the Housing Operations Service; identifying any training and development needs or changes to procedure which may be required.
• Undertake the S202 Homelessness Review Officer role and ensure all statutory duties in relation to review decisions are met.
• Support the Team Managers with managing the performance of their teams, including conducting quality reviews.
• Provide specialist advice and guidance to senior managers, members, colleagues, on allocations, housing advice and homelessness issues.

The Experience You Will Bring:

• Detailed, advanced level working knowledge of current homelessness law, policy and practice
• Good understanding and knowledge of housing allocations law and policy and practice.
• Understanding of the wider context of Housing.
• Understanding of local government, political context and democratic process.
• Understanding of Equality and Diversity and how this affects service delivery, especially in regard to vulnerable customers
• Awareness of the relevant provisions contained within other social welfare legislation relating to the assistance which may be provided to homeless and other vulnerable households.

To find out more information please contact Lily at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.