Senior Application Support Analyst

Are you looking to make a real impact in a supportive, fast-paced environment? We are currently looking for a Senior Application Support Analyst. This is a fantastic opportunity for someone with a strong background in application support or related skills who is eager to contribute to an organisation that truly makes a difference.

As the Senior Application Support Analyst, you will play a vital role in maintaining high levels of service for both internal and external customers.

Key responsibilities for the Senior Application Support Analyst;

• Managing and supporting production business systems and internal users.
• Attending regular meetings with third-party suppliers and conducting internal service reviews.
• Handling Service Requests, Incident, and Problem Management tasks, and resolving issues independently or collaborating with team members.

Key skills for the Senior Application Support Analyst;

• Strong SQL knowledge and troubleshooting experience.
• Experience in systems integration projects.
• Proven experience in Application Management.
• Banking or Financial systems experience (beneficial).
• Database Administrator skills (beneficial).
• Experience liaising with third-party suppliers.
• A solid understanding of the full ITIL Service Delivery Life Cycle.
• Excellent communication skills and a customer-first mindset.
• High energy and the ability to drive incidents and requests to resolution efficiently.

If you are driven, customer-focused, and have a passion for technology, we would love to hear from you!