Student Support Advisor

Do you want a role where your empathy, judgement and calm approach genuinely change a student's day? Are you confident having sensitive conversations and knowing when to listen, when to challenge and when to escalate? Signature Recruitment is seeking a compassionate and capable Student Support Advisor to join a respected London University on a temporary basis.

This is a full-time temporary role for a few months, providing vital support within a small but high-impact Student Support team. Based in London, the position offers hybrid working and the pay rate is £23.92 per hour plus holiday pay. This position sits at the heart of the student experience. You will provide front-line pastoral support, meeting students one-to-one and helping them navigate challenges that may affect their studies or wellbeing. Working alongside an experienced advisor and reporting into a Senior Manager who oversees high-risk cases, you will handle low to medium risk situations with care, clarity and confidence.

What's in it for you?

The opportunity to strengthen your case management skills in a structured university environment. You will gain exposure to safeguarding and escalation pathways, and develop your ability to manage sensitive situations professionally. You will be trusted to manage your own caseload, shape conversations and make sound decisions, all within a supportive and collaborative team.

Student Support Advisor - Key Responsibilities:

• Meet students one-to-one, online and in person, to assess wellbeing concerns and immediate needs
• Use professional judgement to identify risk levels and determine appropriate next steps
• Signpost or escalate cases in line with safeguarding and support procedures
• Coordinate and administer Support for Study meetings, including preparing paperwork and tracking actions
• Maintain accurate and timely case notes on the student record system
• Complete attendance monitoring workflows and provide administrative support linked to student wellbeing

Student Support Advisor - Key Skills:

• Experience supporting students or young people in a pastoral, safeguarding or wellbeing capacity
• Strong emotional intelligence and confidence managing sensitive conversations independently
• Excellent organisation with disciplined case note recording and action tracking
• Calm, resilient and able to maintain professional boundaries in challenging situations

If you are looking for a meaningful temporary opportunity in London where your emotional intelligence and professionalism will have real impact, we would love to hear from you. Apply now to be considered for this Student Support Advisor position.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensures all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. SIG-T10691