Assistant Store Manager

Store Assistant Manager - Background from within a Decorators Merchant

Job Title: Store Assistant Manager

Salary: £32,000 - £35,000

Working Pattern: Monday to Friday, plus every second Saturday

Hours: 44 hours per week

Overview

As a Store Assistant Manager, you'll support the Store Manager in overseeing daily store operations, ensuring the highest levels of customer service, team performance, and store presentation. With a hands-on, proactive attitude and strong leadership skills, you'll help create a positive and efficient environment for both staff and customers.

You will play a crucial role in leading the team, meeting sales targets, maintaining compliance, and supporting a customer-first culture.

Key Responsibilities

1. Store Operations

• Assist in the daily running of the store, including opening and closing procedures.
• Oversee stock replenishment and ensure displays are well-merchandised, clean, and organised.
• Support a smooth and efficient customer experience through effective task management.
• Processing purchase orders with various suppliers.
• Maintain high visual and operational standards across the store.

2. Product Knowledge

• Stay up to date with current products, promotions, and industry trends.
• Apply your knowledge of paint, building materials, and related products to advise customers effectively.

3. Compliance & Procedures

• Ensure adherence to all company policies, procedures, and brand standards.
• Support health and safety practices to maintain a safe and secure working environment.

4. Team Leadership

• Motivate and support the store team to foster a positive and high-performing culture.
• Lead by example in delivering outstanding service and demonstrating company values.
• Take a proactive, flexible, and solution-focused approach to challenges.

Skills & Experience

Essential:

• Retail Experience: In a retail setting (e.g. paint shop)
• Supervisory Background: Experience in a leadership or team supervisory role.
• Customer Service: Proven ability to deliver exceptional service and manage more complex customer interactions.
• Communication: Professional, clear, and confident communicator with both customers and colleagues.