IT Support Helpdesk

IT Support helpdesk - Full Time Essex

Are you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We're seeking a highly organised, confident communicator to join our friendly IT support team as an IT Support Helpdesk Member This role is perfect for someone who enjoys problem-solving, is eager to learn, and wants to grow in a supportive environment with genuine long-term career prospects.

About Us

We're a well-established IT support company based in Essex, with over 24 years' experience supporting small businesses. Our team is approachable, down-to-earth, and committed to delivering high-quality service in a relaxed, respectful working environment.

What You'll Be Doing

• Providing first-line and second-line IT support via phone, remote access, and on-site visits
• Troubleshooting desktops, laptops, printers, and software issues (primarily Windows & Microsoft Office)
• Assisting with desktop installations at client sites
• Supporting small business clients across Essex - independent travel will be required

What We're Looking For

• Highly organised, reliable, and able to manage time effectively
• Confident, professional telephone manner with strong communication skills
• Friendly, approachable, and service-focused
• Quick learner with a genuine interest in IT

Essential Skills / Knowledge

• Some hands-on experience troubleshooting IT issues (home, academic, or professional)
• Confident using Windows and Microsoft Office applications
• Comfortable speaking with customers both on the phone and in person

Desirable (Not Essential) Skills

• Basic networking knowledge (Wi-Fi, routers, IP addresses)
• Familiarity with PC hardware, building PCs, or virtual machines
• Experience troubleshooting printers/scanners
• Full UK driving licence and your own car

Working Hours & Benefits

• Full-time role (core hours between 09:00 - 17:30, Monday to Friday - exact working hours to be agreed)
• Regular opportunities for overtime and project work
• Performance-related bonuses for exceptional service
• Supportive team environment with a strong focus on training and personal development

Job Type: Full-time

Location: Rayleigh, Essex

If you're ready to take the next step in your IT career and want to be part of a forward-thinking, supportive team, we'd love to hear from you.

Job Type: Full-time

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Location:

• Rayleigh SS6 9RS (required)

Work Location: In person