Flights Operations Support Consultant

Our client is an internationally based travel company specialising in corporate and leisure travel.

They are now recruiting for a Flights Support Consultant to join their operations team.

This is a key role in providing flights and operations support to their travel consultants.

Candidates must have extensive flights, ticketing and fares knowledge with working knowledge of a major GDS.

This is a hybrid-based role - Central London

Flights Operations Support Consultant Responsibilities and Duties:

Supporting the travel consultants who manage corporate and leisure clientsActioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets

Assist travel consultants advisors with systems such as concur, Dophone etc, helping with ADMS, GDS issues in Amadeus and Galileo

Assist new travel consultants with setup and run training sessions

Manage the UK hotel inbox to ensure all email are distributedSupport advisors with NDC requests

Quality checking advisors bookings

Flights Support Consultant Experience Required:

Extensive travel experience in a similar support and operations based roleExcellent GDS working knowledge ideally Amadeus and Galileo knowledge

Extensive fares and ticketing knowledge

Good British rail and European train knowledgeGood knowledge of Concur

Exceptional communication and customer service skills

Ability to work under pressure

Attention to detail

Flights Operations Support Consultant Salary and Benefits:

Base salary to 40,000

5% bonus

Perkbox

Hybrid working

Monday to Friday

Bupa

25 days annual leave

Workplace pension

To apply for this Flights Operations Support Consultant role, pleas email your CV and a member of the team will be in contact to discuss the opportunity and company