Customer Service Team Leader

Customer Service Team Leader

Osprey House, Chingford, London, E4 8TD

£30,617.60 - £35,000.00 per annum

Permanent, Full Time

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We are looking to recruit a Customer Service Team Leader for our Osprey Customer Team in Chingford

About the Role

Joining our team, you'll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, i.e. phone, email, video, social etc

Working with the Partnership Director and Management Team, you'll Identify and deliver positive change and business efficiencies, prepare reports through collecting, analysing and summarising data and trends, whilst managing the day-to-day line activities.

You'll motivate, coach and support the team, carrying out regular 1-2-1 team meetings, ensuring that training and development plans are maintained for each member.

About You

Candidates will have excellent supervisory skills, with previous experience leading and developing a team, ideally within a social housing repairs environment. With the ability to establish and maintain effective customer relationships, you'll communicate effectively, both verbally, written and with presentation skills to a range of people and groups. Above all, with exceptional customer service skills, strong administration skills, candidates will have good working knowledge of Microsoft Office.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Private Healthcare (including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.