Service Manager

• Location: Walton-on-Thames
• Job Type: Full-time, 35 hours per week
• Salary: £31,000 - £36,000 per annum (dependent on experience)
• Contract: 12-month fixed term (with potential to become permanent)

Are you a compassionate and experienced leader with a passion for supporting survivors of domestic abuse? We are seeking a dedicated Service Manager to lead and develop our client's vital outreach services for adults and children affected by domestic abuse.

Please note: This post is restricted to female applicants in accordance with Schedule 9 (part 1) of the Equality Act 2010

• Oversee the daily operations of our outreach services, ensuring they are delivered to the highest standards and in line with our client's mission.
• Manage a team of 5-7 outreach workers, supporting safeguarding practices, and ensuring high-quality service provision.
• Monitor project outcomes, manage budgets, and liaise with funders.
• Represent the service in multi-agency forums and raise awareness through training and advocacy.
• Contribute to strategic planning and service development.

• Proven experience in managing services and teams, ideally within domestic abuse or related sectors.
• Strong understanding of safeguarding frameworks and risk management.
• Excellent communication, leadership, and organisational skills.
• Ability to work collaboratively with statutory and voluntary partners.
• Resilience, empathy, and a commitment to empowering survivors.
• A full driving licence and access to transport.
• Desirable: Knowledge of welfare rights, housing or family law; experience in the voluntary sector and preparing funding bids; familiarity with domestic abuse legislation and best practices.

• 20 days annual leave (plus bank holidays), increasing with service.
• Pension scheme available.
• Opportunity to make a real difference in the lives of survivors.
• Supportive and values-driven team environment.