Concierge

Concierge

The estate Services team provides cleaning, gardening, and concierge services across all regions. Our goal is to deliver a high-quality, cost-effective service, working closely with housing management teams, landlord services, residents, reactive maintenance, and external contractors.

Responsibilities:

• Provide excellent customer-focused concierge and block security services.
• Enhance block security and ensure a clean, safe environment.
• Monitor and maintain CCTV systems.
• Inspect and report block faults, repairs, and health & safety issues.
• Undertake daily cleaning duties in communal areas and lifts.
• Conduct general health and safety checks.
• Complete tasks as per concierge schedules.
• Wear protective clothing/equipment.
• Ensure displayed information is appropriate and current.
• Maintain accurate records of visitors, health and safety, and observations.
• Adhere to internal policies, procedures, and data protection regulations.
• Collect and store parcels for residents.

Essential Skills:

• Effective communication with residents, contractors, and stakeholders.
• Knowledge of health and safety legislation related to concierge services and estate cleaning.
• Personal safety and lone working practices.
• Accurate record-keeping.
• Proficiency in Microsoft applications (Word, Excel, Outlook).

Desirable Skills:

• Negotiation and problem-solving abilities.
• Initiative and teamwork skills.
• Good general education (O level, GCSE, or equivalent).
• First Aid qualifications.
• Awareness of equality and diversity issues.

Other Duties:

• Reorganise tasks due to weather, staff shortages, and traffic issues.
• Maintain polite and respectful relationships with clients and residents.
• Work effectively with colleagues and follow instructions.
• Carry out any other reasonable duties as instructed.

Job Types: Full-time, Permanent

Pay: 30,000.00- 31,000.00 per year