Field Service Engineer

Field Service Engineer
Location: (preferably located in either Luton, Oxford, Reading, Bedford).
Hours: 8:30 AM - 5:00 PM (Flexible)
Salary: Negotiable dependent on experience (DOE) + Vehicle

About the Role:

We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of-hours (OOH) support including vehicle CCTV systems and other driver aid systems.

Key Responsibilities:

• Maintain and repair complex Analogue & Digital CCTV Systems including vehicle CCTV systems and other driver aid systems.
• Manage and maintain functional and managed control rooms.
• Provide excellent customer service while working to Service Level Agreements (SLAs).
• Support and maintain Perimeter Detection Systems.
• Execute planned preventative maintenance (PPM)
• Update the helpdesk on job status and outcomes.

What We're Looking For:

• Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems)
• Experience with on vehicle CCTV is desirable
• Strong customer service skills.
• Strong knowledge of DVRs and components
• A valid driving license
• Flexibility with working hours when required
• Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access Control, Synergy, Video Matrix Systems, IP Systems, Networks, RAID Recording, and first-line repairs on gates & barriers.