3rd Line Engineer

Job Title: 3rd Line Support Engineer

Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Managing SharePoint permissions
• Azure Active Directory
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)

Desirable (Not Essential)

• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What's in it for You?

• Progression into a Lead / Ops Manager role
• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

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